We want to make sure you’re happy with your purchase. If something isn’t right, you can return it within 15 days of receiving the order.
- Return window: 15 days from the date you receive the item.
- Condition: The item must be unused, with all original tags, packaging and accessories intact.
- Non‑returnable items: Custom‑made pieces, sale items, and items marked “final sale” cannot be returned.
- Return shipping: You pay the return shipping cost; we will reimburse the cost of the original shipping if the return is due to a mistake on our part.
- Refunds: Once we receive the returned item, we inspect it. If it meets the return criteria, we issue a refund to the original payment method within 7–10 business days. The refund amount will be the purchase price minus the original shipping charge.
- How to start a return: Contact our customer support team with your order number and reason for return. We’ll provide a prepaid return label and instructions.
Please keep the return label and tracking number. If you have any questions, let us know and we’ll help you through the process.
